I’ve been working as a direct support professional for 22 years, and I’m currently a house manager, supporting seven individuals with intellectual and developmental disabilities.

I didn’t always see myself in this line of work. I actually started out studying computer science. But a friend of mine who worked in the field told me, “You’re full of empathy and compassion. I think this job is for you.” So I gave it a try. My first weekend on the job, I ended up in the ER with someone—and I got chased around the kitchen by a man I supported! It was a rough start, but I didn’t walk away. I wanted to learn more. I changed my major from computer science to human services, and I’ve been doing this work ever since.

Today, I manage a home where we support seven people. About half have families who are involved, and I make it a point to build strong relationships with them. Their loved ones may not see what’s happening every day, so I do what I can to keep them informed and feeling confident. If someone has a doctor’s appointment or needs something explained, I make sure I’m there and can follow up with their family. That’s just how I like to work.

I took my time moving into management. I wanted to make sure I was ready to give it 110%. Now that I’m in the role, I do just that. I care deeply about the people we support, and I also care about supporting the staff team. Teamwork and communication are key. If the staff is good, then the people we support are going to be good.

This work isn’t easy. Sometimes the people we support have tough days. Sometimes there’s an emergency. And honestly, the hardest part for me is the paperwork—not the people. But if you’re dedicated, you get it done.

The best part of this job? It’s the thank-yous. When someone I support says, “Thank you,” I know I’ve made a difference in their day. That makes it all worth it.

If you’re thinking about this kind of work, my advice is simple: Make sure your heart is in it. Even a little bit of compassion and empathy goes a long way. And don’t ever judge someone by their disability. The people we support are smart. They’re capable. And they teach me something new every day.